Delivery Updates
FAQ
1.How do I track my order and delivery?
You can track your order by checking:
- Your order status via your Catch account
- Emails/texts from our shipping partners containing your tracking number and delivery updates
You may receive multiple delivery confirmation emails if you have purchased items from multiple Sellers.
2. Why are some parcels taking longer to deliver?
To provide our customers with an indication of when their products will arrive, we include estimated dispatch times on each product page.
3. Can I make a return?
Yes, our Returns & Warranty team are here to help if you need to lodge a Return Request (RMA). Simply log in to your Catch account, locate your order and request a return.
4. Can I collect my order from Target, Kmart and K Hub stores?
Yes, eligible products sold by Catch can be picked up from selected Target, Kmart and K Hubs at 400+ stores nationwide, with no shipping costs to OnePass Members.
If you are not a OnePass Member, Click and Collect charges will start from $5.21.
5. Does Catch offer Express Shipping?
Yes, orders that are eligible for Express Shipping will show this option at checkout. The overall cost will depend on the weight of products within your order.
6. Where can I find more information?
Please visit our Help Centre for more information about what we’re doing to continue to serve our customers. You can also submit a request through our online form to get in touch with our customer service team.
7. Price Gouging on Catch.com.au
Catch has always been about giving our customers amazing value and being a destination for the best deals. With the ongoing crisis already making things difficult for our customers, we want to ensure that your experience on Catch remains as enjoyable and consistent as ever.
We have adopted a zero tolerance to ‘price gouging’ behaviour on Catch by our marketplace sellers. Our Quality Curation team has been busy at work reviewing the thousands of essential marketplace products looking for those that have been marked up to unfair or unreasonable prices. We will take action against Sellers that unreasonably or unjustifiably raise their prices on essential goods to take advantage of our customers during this critical period. This includes removing certain items from the platform or suspending Sellers who are repeat offenders.
If you see a product that you suspect is price gouging, you can report it via the contact us page and our Quality Curation team will assess the product and determine whether it needs to be removed from our site. Anything we deem to breach our Price Gouging Policy will be removed.
Products sold by Catch
| Metropolitan | Regional | Rural & Remote | |
| Standard Shipping |
From $7.95 FREE for (2-5 business days) |
From $10.95 FREE for (2-7 business days) |
From $13.95 FREE for (3-10 business days) |
| Pick up from Target, Kmart & KHub stores |
From $5.21 FREE for (2-5 business days after dispatch) |
From $7.46 FREE for (2-7 business days after dispatch) |
From $9.71 FREE for (3-10 business days after dispatch) |
| Australia Post Collection |
From $6.95 FREE for (2-5 business days) |
From $9.95 FREE for (2-5 business days) |
From $12.95 FREE for (2-5 business days) |
| Express Shipping* |
From $7.88 $3 for (1-3 business days) |
From $9.95 $3 for (1-3 business days) |
From $9.95 $3 for (2-4 business days) |
Standard Shipping
From $6.95
FREE for
Members
(2-5 business days)
Pick Up from Target
From $3.47
FREE forMembers
(2-5 business days)
Australia Post Collection
From $6.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(1-3 business days)
Standard Shipping
From $9.95
FREE forMembers
(2-7 business days)
Pick Up from Target
From $4.97
FREE forMembers
(2-7 business days)
Australia Post Collection
From $9.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(1-3 business days)
Standard Shipping
From $12.95
FREE forMembers
(3-10 business days)
Pick Up from Target
From $6.47
FREE forMembers
(3-10 business days)
Australia Post Collection
From $12.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(2-4 business days)
If an order contains a qualifying item and any additional item that does not qualify for express postage, then the express postage option does not apply to any item within the order.
Express post is provided by Australia Post and is subject to delivery timeframes published on Australia Post website.
OnePass subscribers receive a reduced price for express shipping. OnePass subscribers must be logged in and have their OnePass account linked to their Catch account for any applicable benefits to be displayed and applied to an order.
Further express shipping details can be found at the shipping FAQs on catch.com.au
Products sold by Marketplace Sellers
To ensure you get the best prices and quickest delivery, these products are sold and shipped directly from the Marketplace Seller.
The delivery speeds and costs for Marketplace items vary by Seller, and are displayed on the product page and during checkout before you confirm your order.
Tracking Your Order
You can track your order by:
- Checking the order status via My Account
- Emails and texts sent from our shipping partners with the tracking number and shipping updates
Please allow 1-2 business days from purchasing your items for your entire order to be dispatched and shipping details confirmed by email.
You may receive multiple shipping confirmation emails if you have purchased from multiple Sellers.
If you have any questions about your order, checkout our Help Centre.
Pick Up from Target, Kmart and K Hub
For cheaper shipping costs, products sold by Catch^ are eligible for Pick Up from selected Target, Kmart and K Hub's at 400+ stores nationwide.
Please book your pickup at Kmart online before arriving in store. View booking links below.
^Excludes Marketplace, bulky and special order items
Pick Up from Target, Kmart and K Hub
List of stores eligible for Pick Up:
- ACT
- NSW
- NT
- QLD
- SA
- TAS
- VIC
- WA
ACT
Target - Belconnen
Target - Canberra Civic
Target - Tuggeranong
NSW
Target - Armadale
Target - Bacchus Marsh
Target - Ballarat
Kmart - Bateau Bay
Kmart - Bathurst
K Hub - Bega
Target - Blacktown
Target - Bondi
K Hub - Bowral
Target - Brookside
Target - Bull Creek
Target - Bundaberg
Target - Burnie
Target - Carousel
Target - Castle Hill
Target - Charlestown
Target - Chermside
Target - Cranbourne
Target - Doncaster
Kmart - Dubbo
Target - Eastgardens
Target - Eastland
Target - Fountain Gate
Target - Frankston
Target - Geelong
Target - Glen Waverley
Target - Glenorchy
Kmart - Green Hills
K Hub - Gunnedah
Target - Hervey Bay
Target - Hornsby
Target - Joondalup
K Hub - Katoomba
Target - Kippa Ring
Target - Kotara
Target - Liverpool
Target - Merrylands
Target - Midland
Target - Miranda
K Hub - Moree
Target - Mt. Gravatt
K Hub - Mudgee
Target - Narellan
K Hub - Ocean Shores
K Hub - Picton
Target - Plenty Valley
Target - Point Cook
Target - Port Macquarie
Target - Redbank Plains
Target - Salamander Bay
Target - Springfield orion
Target - Tea Tree Plaza
Target - Toombul
K Hub - Tumut
Target - Tweed Heads
K Hub - Ulladulla
Target - Wagga Wagga
Target - Waverley Gardens
Target - West Lakes
Kmart - Wetherill Park
Target - Whiteford City
K Hub - Windsor
K Hub - Yamba
K Hub - Yass
NT
Kmart - Alice Springs
Kmart - Coolalinga
Kmart - Darwin
QLD
K Hub - Ayr
K Hub - Beerwah
K Hub - Bowen
Target - Brisbane
Target - Brookside
Target - Browns Plains
Target - Bundaberg
Target - Buranda
Kmart - Caboolture
Kmart - Calamvale
Target - Capalaba
Target - Carindale
Target - Castletown
K Hub - Charters Towers
Target - Chermside
K Hub - Chinchilla
K Hub - Dalby
Target - Forest Lake
K Hub - Gatton
Kmart - Gladstone
K Hub - Goondiwindi
Kmart - Griffith
K Hub - Gympie
Target - Helensvale
Target - Hervey Bay
Target - Indooroopilly
K Hub - Ingham
Target - Ipswich
Target - Kippa Ring
Target - Mackay
K Hub - Mareeba
Target - Maroochydore
Target - Morayfield
Target - Mount Ommaney
Target - Mt. Gravatt
Target - Noosa
K Hub - Noosa Heads
Target - North Lakes
K Hub - Port Douglas
Target - Redbank Plains
Target - Robina
Target - Rockhampton
K Hub - Roma
Target - Runaway Bay
K Hub - Sarina
Target - Springfield Orion
Target - Springwood
K Hub - Stanthorpe
Target - Strathpine
Target - Toombul
Kmart - Toowong
Target - Toowoomba
K Hub - Warwick
SA
K Hub - Berri
Target - Centrepoint
Kmart - Churchill
Target - Edwardstown
Target - Elizabeth
Kmart - Firle
Target - Hollywood Plaza
Kmart - Ingle Farm
Kmart - Kurralta Park
Kmart - Marion
Target - Marion
Kmart - Mt. Barker
Kmart - Mt. Gambier
Kmart - Munno Para
K Hub - Murray Bridge
Target - Newton
Kmart - Port Adelaide
K Hub - Port Augusta
Kmart - Port Lincoln
Kmart - Port Noarlunga
Kmart - Port Pirie
Target - Reynella
Kmart - Rundle Mall
Target - Sefton Park
Kmart - Tea Tree Plaza
Target - Tea Tree Plaza
Target - Unley
Target - Victor Harbor
Kmart - West Lakes
Kmart - Whyalla
TAS
Target - Burnie
Target - Devonport
Target - Glenorchy
Target - Hobart
Target - Launceston
VIC
Target - Airport West
K Hub - Ararat
Target - Bacchus Marsh
Target - Ballarat
Target - Bendigo
Kmart - Brandon Park
Target - Brimbank Central
Kmart - Broadmeadows
Target - Chirnside Park
K Hub - Cobram
Kmart - Cobram
Target - Craigieburn
Target - Cranbourne
Target - Dandenong
Target - Doncaster
Target - Eastland
K Hub - Echuca
Target - Epping
Kmart - Endeavour Hills
Target - Forest Hill
Target - Fountain Gate
Target - Frankston
Target - Geelong
Target - Glen Waverley
Target - Greensborough
K Hub - Hamilton
Target - Highpoint
Kmart - Horsham
Kmart - Knox
Target - Knox City
K Hub - Kyabram
K Hub - Lakes Entrance
K Hub - Leongatha
K Hub - Mansfield
Target - Mildura
Target - Mornington
Target - Northland
Target - Pakenham
Target - Plenty Valley
Target - Point Cook
K Hub - Portland
Kmart - Richmond
Target - Rosebud
Kmart - Rowville
K Hub - Seymour
Target - Shepparton
Target - Southland
Target - Sunbury
K Hub - Swan Hill
Kmart - Templestowe
Target - Traralgon
Target - Wangaratta
Target - Warragul
Target - Warrnambool
Target - Watergardens
Target - Waurn Ponds
Target - Waverley Gardens
Target - Werribee
Target - Wodonga
K Hub - Woodend
K Hub - Yarrawonga
WA
Kmart - Albany
Kmart - Armadale
Target - Armadale
Kmart - Baldivis
Kmart - Belmont Forum
Kmart - Booragoon
Kmart - Broome
Target - Bull Creek
Kmart - Bunbury South
Kmart - Busselton
Kmart - Carousel
Target - Carousel
Kmart - East Victoria Park
Kmart - Eaton Fair
Kmart - Ellenbrook
K Hub - Esperance
Kmart - Halls Head
Kmart - Innaloo
Target - Innaloo
Kmart - Joondalup
Target - Joondalup
Kmart - Kalgoorlie
Kmart - Kardinya
Kmart - Karratha
Kmart - Lakelands
Kmart - Maddington
Kmart - Mandurah
Target - Mandurah
Kmart - Midland
Target - Midland
Kmart - Mirrabooka
Kmart - Morley
Target - Morley
K Hub - Northam
Target - Perth
K Hub - Pinjarra
Kmart - Rockingham City
Target - Rockingham
Kmart - South Hedland
Target - Subiaco
Kmart - Success
Kmart - Wanneroo
Kmart - Warwick Grove
Target - Whitford City