Delivery Updates
FAQ
1.How do I track my order and delivery?
You can track your order by checking:
- Your order status via your Catch account
- Emails/texts from our shipping partners containing your tracking number and delivery updates
You may receive multiple delivery confirmation emails if you have purchased items from multiple Sellers.
2. Why are some parcels taking longer to deliver?
To provide our customers with an indication of when their products will arrive, we include estimated dispatch times on each product page.
3. Can I make a return?
Yes, our Returns & Warranty team are here to help if you need to lodge a Return Request (RMA). Simply log in to your Catch account, locate your order and request a return.
4. Can I collect my order from Target, Kmart and K Hub stores?
Yes, eligible products sold by Catch can be picked up from selected Target, Kmart and K Hubs at 400+ stores nationwide, with no shipping costs to OnePass Members.
If you are not a OnePass Member, Click and Collect charges will start from $5.21.
5. Does Catch offer Express Shipping?
Yes, orders that are eligible for Express Shipping will show this option at checkout. The overall cost will depend on the weight of products within your order.
6. Where can I find more information?
Please visit our Help Centre for more information about what we’re doing to continue to serve our customers. You can also submit a request through our online form to get in touch with our customer service team.
7. Price Gouging on Catch.com.au
Catch has always been about giving our customers amazing value and being a destination for the best deals. With the ongoing crisis already making things difficult for our customers, we want to ensure that your experience on Catch remains as enjoyable and consistent as ever.
We have adopted a zero tolerance to ‘price gouging’ behaviour on Catch by our marketplace sellers. Our Quality Curation team has been busy at work reviewing the thousands of essential marketplace products looking for those that have been marked up to unfair or unreasonable prices. We will take action against Sellers that unreasonably or unjustifiably raise their prices on essential goods to take advantage of our customers during this critical period. This includes removing certain items from the platform or suspending Sellers who are repeat offenders.
If you see a product that you suspect is price gouging, you can report it via the contact us page and our Quality Curation team will assess the product and determine whether it needs to be removed from our site. Anything we deem to breach our Price Gouging Policy will be removed.
Products sold by Catch
| Metropolitan | Regional | Rural & Remote | |
| Standard Shipping |
From $7.95 FREE for (2-5 business days) |
From $10.95 FREE for (2-7 business days) |
From $13.95 FREE for (3-10 business days) |
| Pick up from Target, Kmart & KHub stores |
From $5.21 FREE for (2-5 business days after dispatch) |
From $7.46 FREE for (2-7 business days after dispatch) |
From $9.71 FREE for (3-10 business days after dispatch) |
| Australia Post Collection |
From $6.95 FREE for (2-5 business days) |
From $9.95 FREE for (2-5 business days) |
From $12.95 FREE for (2-5 business days) |
| Express Shipping* |
From $7.88 $3 for (1-3 business days) |
From $9.95 $3 for (1-3 business days) |
From $9.95 $3 for (2-4 business days) |
Standard Shipping
From $6.95
FREE for
Members
(2-5 business days)
Pick Up from Target
From $3.47
FREE forMembers
(2-5 business days)
Australia Post Collection
From $6.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(1-3 business days)
Standard Shipping
From $9.95
FREE forMembers
(2-7 business days)
Pick Up from Target
From $4.97
FREE forMembers
(2-7 business days)
Australia Post Collection
From $9.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(1-3 business days)
Standard Shipping
From $12.95
FREE forMembers
(3-10 business days)
Pick Up from Target
From $6.47
FREE forMembers
(3-10 business days)
Australia Post Collection
From $12.95
FREE forMembers
(2-5 business days)
Express Shipping*
From $4.90
$3 forMembers
(2-4 business days)
If an order contains a qualifying item and any additional item that does not qualify for express postage, then the express postage option does not apply to any item within the order.
Express post is provided by Australia Post and is subject to delivery timeframes published on Australia Post website.
OnePass subscribers receive a reduced price for express shipping. OnePass subscribers must be logged in and have their OnePass account linked to their Catch account for any applicable benefits to be displayed and applied to an order.
Further express shipping details can be found at the shipping FAQs on catch.com.au
Products sold by Marketplace Sellers
To ensure you get the best prices and quickest delivery, these products are sold and shipped directly from the Marketplace Seller.
The delivery speeds and costs for Marketplace items vary by Seller, and are displayed on the product page and during checkout before you confirm your order.
