Vet Supply Australia Profile

  • Catch member since November 2022
  • Silver Seller
    96.7%
  • Seller rating
    Silver Seller
    96.7%
  • Approved online Catch seller since November 2022

At VetSupply we have just one aim, to provide you with the best value on all your pet supplies. We supply a wide variety of pet products including pet medications, pet accessories, and pet food at some of the lowest prices online.

We stand by the quality of the products that we sell and every purchase made at our store comes with a 100% satisfaction or Moneyback Guarantee; if for any reason you are not satisfied with your purchase, you can return it for a replacement or a refund.

We take pride in serving our customers and our highly trained pet-passionate staff would be happy to assist you.


CHANGE OF MIND RETURNS

1. Vet Supply Australia will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.

2. We cannot accept change-of-mind returns on items that
come in sealed packages or boxes where the seals are damaged or broken.

3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Vet Supply Australia, you will not be eligible for a return.

4. You may be provided with a refund only when the returned product is received and it complies with the requirements outlined above.

5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

INCORRECT OR FAULTY GOODS Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Vet Supply Australia within 30 days.

Undeliverable Order Policy:

If, after shipping, an order is not delivered within the allotted time (3–10 business days) and our staff is unable to provide a tracking number, the customer will automatically be eligible for a replacement or a complete refund (depending on what they believe to be the best option). No further questions will need to be asked.

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*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.