- Catch member since November 2024
- Approved online Catch seller since November 2024
Urban Ethos source and develop eco-conscious brands from around the world. Our mission is to ‘Change Consumer Habits’ by being a market leader in providing a range of products that enhance the choices we make to waste less, be more environmentally conscious and to lead healthier lives.
Urban Ethos helps you make great choices with a range of everyday consumable products that are developed with our planet in mind.
Climate change is inevitable but we can make a difference. It is important to make the right choices when consuming and Urban Ethos feel that a starting point to protecting our planet is by using products that are made with the environment front of mind and being more conscious about what we consume in our daily lives.
RETURNS & EXCHANGES:
Change of Mind
We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not refund the delivery costs.
All returns must be received within 28 days.
All items must be unused, with seals in tact and tags attached where applicable.
Products' packaging must also be received in tact with no tears or blemishes.
We strongly advise returning your order with tracking as we can't be responsible for items that go missing in transit.
We will process all returns within 7 days of receiving them.
Please note we don't refund delivery costs.
Exchanges are possible. We will cover the shipping costs for your replacements.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap. We do not refund for natural wear and tear or for damage caused post receipt.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.