- Catch member since September 2019
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Seller Score87.1%
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Seller rating
Seller Score87.1%
- Approved online Catch seller since September 2019
The Wine Concierge Service is an online cellar door, offering high quality wines from a variety of the world’s most renowned regions at prices that represent fair and great value.
Our range is carefully selected and hand picked, releasing only a certain few wines for sale each month which have been carefully tasted, tested and have the stamp of approval from our expert wine panel.
We have established strong relationships with wineries and winemakers who we support and, in turn, provide us with unparalleled access to the best value for money wines in the world. It is due to these relationships, that we are able to provide exclusive wines at prices that are significantly more competitive than other retailers.
Returns and Refunds
Broken or Damaged Goods
Claims for any broken or damaged goods must be reported within a reasonable time frame, via Catch messaging system. In the event where wine is damaged in transit and a replacement case is to be sent, The Wine Group will attempt to send the same case wine if the product is still in stock. If the wine is out of stock, a substitute of equal to or greater quality will be provided and the customer will be informed via phone or email.
Quality
If you are not satisfied with the quality of the goods you have received from The Wine Group, please contact us via Catch messaging system, within two weeks of receipt of the goods. We offer a 'no risk tasting' guarantee, so if you’re not happy with any of the wines you have purchased as long as you have given two bottles a try we will send a private courier to your door to pick up the remaining bottles and give you a refund on the remainder as long as they are returned in a saleable condition. The Wine Group takes each return on its merit, so if a customer is continually returning wine, a refund or return will be at the discretion of our Customer Service team. To minimize any problems with reselling returned stock, all stock must be returned within one month of receiving the goods and no refunds are provided on custom mix cases. The Wine Group prides itself on providing customers with the highest quality wine, but if you are ordering 5 or more cases at a time the return policy does not apply.
Returns
If a wine is to be returned, please contact The Wine Group and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in saleable condition. All returns are subject to couriers being able to pickup from a pickup zones if an item falls into the no return zone we will offers return slips and the wine will need to be taken to your local Australia Post outlet.
Refunds
Any refunds due will be actioned within 30 days after we were notified of the reason.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.