- Catch member since June 2023
- Approved online Catch seller since June 2023
Welcome to The Rug Connection, your go-to destination for all your rug needs. As a trusted seller, we specialize in providing a wide range of high-quality rugs, each with its own unique design. With our extensive collection, you'll find the perfect rug to complement any space, whether it's a contemporary living room, a cosy bedroom, or a vibrant office. We take pride in offering a diverse selection, ensuring that there's something for everyone. Explore our marketplace and discover the beauty and elegance that our rugs bring to your home or office. Shop with confidence and let The Rug Connection transform your space with our stunning collection of rugs.
CHANGE OF MIND RETURNS
1. The Rug Connection will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including a 10% restocking fee and the cost of return shipping. If the item is not received by The Rug Connection, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by The Rug Connection within 7 days.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.