- Catch member since June 2024
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Bronze Seller94.4%
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Seller rating
Bronze Seller94.4%
- Approved online Catch seller since June 2024
Welcome to The Gamesmen!
Established in 1982 and proudly family-owned and operated (ABN: 87 002 266 999), we have been a trusted destination for gaming enthusiasts and pop culture aficionados for over four decades. Based in Sydney, Australia, we offer a vast selection of toys, video games, tabletop games, and pop culture merchandise that caters to gamers of all ages and expertise levels.
At The Gamesmen, our mission is to bring joy and excitement to our customers by providing exceptional service and a diverse range of high-quality products. Whether you're looking for the latest video games, classic board games, collectible figures, or gaming accessories, we have something for everyone.
We are passionate about what we do and take pride in our knowledgeable staff, who are always ready to assist you in finding the perfect item or gift. Our commitment to customer satisfaction ensures that you'll have a seamless shopping experience, both online and in-store.
Join our community of gamers and collectors, and let The Gamesmen be your go-to destination for all things gaming and pop culture. Thank you for choosing us, and happy gaming!
Delivery
We operate a state-of-the-art fulfilment warehouse in Sydney, allowing us to dispatch all orders the same or next business day. All orders are also pick and pack verified by barcode scan, this ensures you receive your items both quickly and accurately, so you can start enjoying your purchases without delay.
Change of Mind Returns Policy
30 Days, Buyer pays for return postage.
We offer full refunds (minus original shipping costs) on unopened goods when returned within 30 days of being received.
Any returns found to have been opened, used, or damaged will not be eligible for a full refund or exchange and will be assessed by our team to determine eligibility for a partial refund. If the outcome of this assessment is not agreed upon by the customer within 30 days of being received by us, the product will be considered abandoned, and we will dispose of it.
Warranty Claims & Returns
Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the Australian Warranty card/manual included with the product for details. Should an issue arise with your order, please contact us via your Catch Account to raise a warranty claim.
If a product is faulty or damaged, please contact us and our product support team will help you troubleshoot the issue to hopefully save you the hassle of having to return the product. If they're unsuccessful, we will provide a return authorisation & details to have the product repaired, replaced, or refunded depending on the issue.
We test faulty goods to verify reported faults and will attempt to repair your product before replacing or refunding it. However, if the product is found to be working on arrival, you will be charged a re-delivery fee to have it sent back.
We suggest that you check the Manufacturer's/Publisher's website for support and/or patches & updates, to try and resolve your problem before submitting a warranty claim.
Dead on Arrival? We'll cover the return cost.
All faulty items that are claimed within 30 days of being received will be provided a free return shipping label.
Refunds Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.