Shopifex Profile

At shopifex, we strive to provide our customers with a seamless shopping experience on Catch.com.au. We understand that occasionally, customers may change their minds or encounter issues with their purchases. To ensure customer satisfaction, we have established the following return policy:

Return Eligibility

-Returns are accepted for items purchased from shopifex on Catch.com.au within 14 days from the date of delivery.
-To be eligible for a return, the item must be in its original condition, unused, unopened, and with all original packaging and tags intact.
-Returns are valid for "change of mind" or if the item received is not as described or damaged.

Return Process

-Contact our customer support team within 14 days of receiving the item to initiate a return request. You can reach us at catch messaging system.
-Our customer support team will guide you through the return process, instructions on how to proceed.
-Pack the item securely, ensuring it is in its original packaging and include all original accessories, manuals, and tags.
-Clearly label the package with the provided detail.
-You are responsible for arranging and covering the cost of return shipping.
Return Conditions

-We reserve the right to inspect the returned item to ensure it meets our eligibility criteria before issuing a refund.
-Refunds will be processed within 7 business days of receiving the returned item in satisfactory condition.
-Refunds will be issued in the same form of payment used for the original purchase.
-In case the returned item is damaged, not in its original condition, or missing any parts, we may deduct a restocking fee from the refund amount.
We do not accept returns for items that have been used, opened, or altered in any way, unless the item is defective or not as described.
Exclusions

Some items may not be eligible for returns due to hygiene or safety reasons. This includes, but is not limited to, personal care items, food products, and intimate apparel.
Items marked as "final sale" or "non-returnable" are not eligible for returns.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team.

shopifex is committed to ensuring your satisfaction with every purchase on Catch.com.au. We appreciate your trust in our products and services and will do our best to address any concerns promptly and professionally.

Please note that this return policy is subject to change at any time. Be sure to check our policy before initiating a return.

*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.