- Catch member since September 2022
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Seller Score90.4%
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Seller rating
Seller Score90.4%
- Approved online Catch seller since September 2022
Welcome to Ryda.
At Ryda we hope your experience is made simple and extremely safe to shop.
Our retail experience over the past 60 years ensures that you'll experience the best speedy service that we possibly can offer, as well if you choose to seek advice on any of our products, our dedicated customer service consultants will recommend or offer information unbiased regarding products from suppliers that we have a direct relationship with.
Customer service is another commitment we take seriously, our proven reputation and record of quality support won't leave you stranded.
We are real people and love to help wherever we can. Our premises are located in Sydney, NSW, where we own and have operated our retail business for over 60 years.
Also, our customer service representatives guarantee their commitment to ensure that your order will be picked, packed and promptly shipped, subject to matters out of our control.
I hope this quick overview about us gives you the confidence to shop with us on Catch.
Returns and Replacements
CHANGE OF MIND RETURNS
We accept NEW and UNUSED items for return for exchange or FULL refund within 30 days from the sale date. Contact us for a return authorisation number. Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse. The buyer is responsible for shipping charges. A restocking fee of up to 20% will be charged on ALL returned items.
All returned products must be in as new condition without damage to any of the packaging and contain all original packaging, manuals, accessories and other documentation as supplied by the manufacturer. If the item is returned in any condition other than new, a restocking fee will be applicable, see below.
OPENED and USED items are subject to approval depending on the condition of the unit and packaging. Any product returned to us that has been trialled, installed, used or demonstrated may be rejected. A minimum of 20% restocking fee applies to refunds and exchanges. Contact us for a return authorisation number. Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse. The buyer is responsible for shipping charges.
Any product returned with damage to the product, packaging, or removal of any bar code or manufacturer's label will be rejected and returned at the customer's cost.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, in addition to the restocking fee.
Goods should be received at the warehouse within 2 weeks from the APPROVED return authorisation unless previously arranged.
INCORRECT PRODUCT RECEIVED/INCORRECTLY ADVERTISED
Wrongly shipped items should be reported immediately by contacting us. You will receive a return authority, and goods will be organised to be returned at the seller's cost and replaced or refunded as per customer request.
Products should remain in retail packaging in new condition.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
If a product is incorrectly listed or ‘not as described, this should be reported immediately by contacting us. We will assist in supplying a suitable replacement if available, or a full refund will be issued. You will receive a return authority, and goods will be organised to be returned at the seller's cost and replaced or refunded as per customer request.
RETURN OF FAULTY GOODS
DAMAGED GOODS
Any damage from shipping should be reported immediately by contacting us. You will receive a return authority, and goods will be organised to be returned at the seller's cost and replaced or refunded as per customer request.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
EARLY LIFE FAILURE
Any goods received Dead on Arrival (DOA) or Early Life Failure (ELF) must be reported within the first 14 days from successful delivery by contacting us with their accompanying support or case number. You will be issued a return authorisation for replacement/exchange or refund per the customer's request.
Goods should be received at the warehouse within 2 weeks from the APPROVED return authorisation unless previously arranged.
Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse.
Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount or deducted from the replacement kit.
Shipping costs will be covered by the seller.
IN WARRANTY PERIOD
Goods outside of DOA/ELF are subject to manufacturers' terms and conditions for repair/ replacement. Your goods must go back to the manufacturer for assessment and replacement. Contact us, and you will be replied with the fastest option to have this repaired or replaced. You will be given a repair number and any updates as available.
Please allow up to 4 weeks for the goods to be repaired.
The buyer is responsible for shipping charges back to the seller. The seller will return the unit at their cost to an Australian address.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality, and the failure does not amount to a major failure.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.