- Catch member since June 2022
- Approved online Catch seller since June 2022
Here at Rug Envy, our team is passionate about all things Interior Design and of course... RUGS!
We pride ourselves on being able to share honest, first-hand rug styling advice to our valued customers in order to help them find the perfect rug for any space in their home.
'We don’t pull the wool over your eyes!'
We noticed there was an ever growing demand for rugs online, as more people look for convenient ways to add style and comfort to their homes.
Change of Mind Returns
1. Rug Envy will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Rug Envy, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Rug Envy within 30 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.