Qmax Profile

CHANGE OF MIND RETURNS
1. Qmax Electronics Pty Ltd will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Qmax Electronics Pty Ltd, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
6. 20% restocking fee applies

Faulty Item Returns
We accept returns for faulty products within 14 days of the delivery date. We reserve the right not to offer a refund, exchange or credit where the faulty item is a result of customer misuse or handling.

Please contact us about a return through the Catch messaging system and we will provide instructions on how to move forward.

All goods sold by Qmax Electronics Pty Ltd include a full manufacturer guarantee that covers any technical faults occurring within the warranty period.