- Catch member since April 2024
- Approved online Catch seller since April 2024
Our Outlet is a dedicated online store for pet lovers who seek quality and affordability in one place. Specializing in a wide range of pet accessories, Our Outlet offers everything from stylish collars and cozy beds to innovative toys and grooming tools. Focused on providing the best for your furry friends without breaking the bank, Our Outlet sources the finest products, ensuring that each item is pet-approved. With unbeatable prices and a passion for pets, Our Outlet is the perfect shop for pet owners who want to give their animals the joy and care they deserve.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that change of mind returns the freight cost to return the item will be at your own cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The refund does not include the costs of return postage and any costs associated with the return of product for “change of mind” as it is at your cost. Please be aware that disputes after 30 days from delivery will not be accepted.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.