My Vitamin Centre Profile

Welcome to Your Vitamin Centre on Catch.com.au!
Here at Your Vitamin Centre, we prioritize your satisfaction and strive to deliver a seamless shopping experience on Catch.com.au. Recognizing that preferences can change or issues may arise, we've established a customer-friendly return policy to ensure you're happy with your purchase.

Return Eligibility:

Timeframe: You can return items purchased from Your Vitamin Centre on Catch.com.au within 14 days from the date of delivery.
Condition: Returned items must be in their original, unused, and unopened condition with all original packaging and tags intact.
Reasons: We accept returns for change of mind or if the item received is not as described or damaged.
Return Process:

Initiate Return: Contact our customer support team within 14 days of receiving the item to start a return request. You can easily do this through the Catch messaging system.
Guidance: Our friendly customer support team will provide clear instructions on completing the return process.
Packaging: Securely pack the item in its original packaging, ensuring all original accessories, manuals, and tags are included.
Labeling: Clearly label the package with the provided details.
Shipping: You are responsible for arranging and covering the cost of return shipping.
Return Conditions:

We reserve the right to inspect the returned item to ensure it meets eligibility criteria before issuing a refund.
Refunds will be processed within 7 business days of receiving the returned item in satisfactory condition.
Refunds will be issued in the same form of payment used for the original purchase.
A restocking fee may be deducted from the refund amount if the returned item is damaged, not in its original condition, or missing parts.
We do not accept returns for used, opened, or altered items unless the item is defective or not as described.
Exclusions:

Some items, such as personal care items, food products, and intimate apparel, may not be eligible for returns due to hygiene or safety reasons.
Items marked as "final sale" or "non-returnable" are also not eligible for returns.
Contact Information:

For any inquiries or assistance with your return, please don't hesitate to reach out to our customer support team through your Catch account.

Your satisfaction is our priority at Your Vitamin Centre. We value your trust and are committed to addressing any concerns promptly and professionally.

Please note: This return policy is subject to change. Check our policy on Catch.com.au before initiating a return.

*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.