Miss Venus Profile

Return Policy:
Miss Venus offers a refund and/or exchange within the first 14 days of your delivery date (in line with our eligibility criteria). If 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Some items have different policies or requirements associated with them for change of mind returns. See below, under the item-specific headings, for further details.

Eligibility for Refunds and Exchanges
* Faulty
* Incorrect item
* The item must be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* Only regular priced items may be refunded, sale items cannot be refunded.

Change of Mind
Change of Mind Items are not eligible for a full refund.

You are responsible for any return shipping costs. If your item is returned using a pre-paid return option, a return shipping and restocking fee will be deducted from your refund amount. Alternatively, if you use the self ship label, you are responsible for paying the cost of return shipping.
* Your item must be unused and in the same condition that you received it.
* Be returned within the first 14 days of your delivery date.
* Original shipping fees for change of mind returns are not refunded. However, you may be eligible for Free Returns shipping.

Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Miss Venus via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.