Melbourne Best Deals online Profile

Returns Policy: Any defect or manufacturing fault must be notified within 7 days of receiving item, describing the issues, including pictures.

Both parties must agree upon any returns or refunds before any are to be made final.

Refunds will only be complete upon receiving of returned item. Most deliveries require someone to be present to sign and accept the goods. If no-one is available at the designated time, Customer need to ensure to reply to Freight no one will be home and ask freight to reschedule delivery or share ATL. If Delivery company did not get any notification from customer and arrange the delivery, After that found no one is home and it was unsuccessful delivery and  delivery will be returned; Then for reschedule another delivery fee will be charged for subsequent deliveries based on 3rd party Freight policy.

We share GPS Tracking to customer, where customer can track the item and will know the estimated delivery time. Freight call customer before attempting delivery. Also if no one is home then freight left card notifying no one is home. Also customer can contact 3rd party customer care to arrange delivery date.

Customers are required to inspect packages upon delivery and photograph any damage. In case of damage, they should either refuse delivery or mark the Proof of Delivery (POD) as "Damaged" to facilitate claims. Proper documentation is crucial for swift issue resolution. Accepting damaged freight without proper documentation may complicate or void claims.



We will replace the goods or make full refund, if:

The goods are not merchantable quality
The goods don't match description
The goods do not fit for the purpose

We will not accept return or issue a refund, if:
Estimated delivery time frame is estimates and not a guarantee. Product returns due to minor delivery delays are not possible

Change of mind policy :

customer is entitled to get a full refund within 14 days of purchase, If:
returned within 14 days of receiving order
as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken)
in a resalable condition and
not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you must follow our returns process.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for refund.
You may be provided a refund only when the returned product is received, and it complies with the requirements of our policy.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

Shipping policy:

Delivery can only be made to ground floor of any address.
If the purchased item is greater than 25kg, or too large for one person to carry, the buyer must have someone available to help the courier unload the item.

We only ship items within Australia, we cannot deliver outside Australia. For sending our products, we use Standard Freight and Couriers for bulky items, and Standard Parcel Australia Post for smaller items. These are third parties and we have no control of what happens during transit.

Most purchased items will have a tracking number provided, so you can track your item's transit progress. For costs on shipping and handling, please use the Postage Calculator provided at the top of the page. The cost calculated in the postage calculator is the total shipping and handling costs, including registering and getting tracking numbers.

The estimated time shown is an estimate of when the product will be delivered. This is what is given to us from the delivery service and we are not responsible for a change in circumstances.

Our Freight Service that we use in Postage Calculation operates during Monday to Friday only. Couriers are available during the weekend, limited based on Courier's jobs on the day. 

Estimated Delivery times:
- Victoria: 2-5 Business Days
- New South Wales/Australian Capital Territory: 3-7 Business Days
- South Australia: 3-7 Business Days
- Queensland: 4-10 Business Days
- Tasmania: 4-10 Business Days
- Western Australia: 5-12 Business Days
- Northern Territory: 6-14 Business Days

Warranty Policy
12 Months Warranty applies to all products unless otherwise specified on listing. If any item shows symptoms of operation failure, defectiveness or broken on arrival (Dead on Arrival, DOA, Products), Buyers should contact us via email within 7 days of receiving item, describing the issues, including pictures if possible.

If deemed DOA by us, full/partial refund or replacement of items may be given at both ours and buyer's discretion. Damages due to improper installation or negligence are not covered by Warranty. Buyer is responsible for any postage costs on returning items.

*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.