- Catch member since July 2023
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Seller Score63.5%
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Seller rating
Seller Score63.5%
- Approved online Catch seller since July 2023
At Hotron Store, we pride ourselves on being an Australian-owned company that provides a wide range of high-quality products for every household need. From indoor and outdoor furniture, to kitchenware and appliances, bedding, pool accessories, products for men, women and children, and even items for your pets, we have it all!
We are committed to continually sourcing and adding to our range of products from Australian suppliers, including both wholesalers and retailers. Our goal is to provide our customers with the best quality products at affordable prices.
What sets us apart is our dedication to customer satisfaction. All of our products are shipped from Australia, and our customer support team is available to answer any questions you may have via the Catch messaging inbox. We guarantee that all questions will be answered within 1 to 24 hours.
Please note that bulky items cannot be sent to post office addresses as they will not accept large items. For these types of goods, please provide a residential or commercial address for delivery. At Hotron Store, we are committed to providing our customers with the best shopping experience possible.
CHANGE OF MIND RETURNS
1. Hotron will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Hotron, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Hotron within 30 days.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.