- Catch member since May 2021
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Seller Score74.2%
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Seller rating
Seller Score74.2%
- Approved online Catch seller since May 2021
Haus & Familie Australia is 100% Australian Owned and located in Brisbane. We believe that a well-equipped home creates a happier life. Our carefully curated selection of home and family essentials is designed to bring comfort, functionality, and style to every space. From innovative household solutions to family-friendly products, we offer high-quality, practical, and stylish items to make everyday living effortless.
Faulty Items & Warranty
All items come with a 1 Year Replacement Warranty.
Items that are faulty need to be returned to be inspected for issues if digital evidence cannot be provided at your cost. This cost will be reimbursed on successful inspection.
Reshipping an item / Item not picked up
If a product is deemed undeliverable due to you providing an incorrect address, not picking the item up or not being at your residence the reshipping fee will be charged. If not paid
the items are destroyed and no refund is given.
Change of Mind Returns
An image of the shipping label and evidence of the issue must be submitted.
1. Products must be returned in their original packaging, along with all included accessories and be in new condition suitable for resale.
2. You must have returned the product within 7 days of taking delivery of your product.
3. The product cannot have been used, as this makes the product a second-hand item.
4. A restocking fee of 20% will be deducted from the refund.
5. The product must not have been damaged during the time the product is in your possession, including up until we receive the product.
6. Your item must be returned to the originating warehouse, of which we will provide the address.
7. The original sealed packages or boxes were sealed and undamaged.
Refunds are not given until the product is returned and inspected.
The buyer pays for the return postage if the return is due to a change of mind.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.