- Catch member since July 2017
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Seller Score88.6%
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Seller rating
Seller Score88.6%
- Approved online Catch seller since July 2017
We are a large Online Retailer based in Perth, Western Australia. We stock a wide variety of quality products ranging from Camping, Home & Living, Pool Inflatables, Gifts and more!
We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment. Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.
For your own convenience please thoroughly inspect all components of deliveries ON THE DATE OF RECIEVAL.
The last thing we want is for you to open your parcel on the day you need to use your item and find an issue!
Follow our instructions provided in all our listings, and please contact us in the rare case you will find a discrepancy.
We will be more than happy to assist you!
Unfortunately, we are NOT Open on Weekends or Western Australian Public Holidays and do not process orders outside of business hours.
Please keep in mind the following cut off dates for paid orders to arrive before the 22nd December (Friday before Christmas)
WA - 18 Dec
SA/VIC/NSW/ACT – 14 Dec
QLD/NT – 12 Dec
**IMPORTANT UPDATE**
Our supplier will commence Stocktake on Thursday 21st June until Sunday 24th June. Orders will be 1-2 days later than usual timeframes.
Change of Mind Returns
1.Genstore will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2.We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3.You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Genstore, you will not be eligible for a return.
4.You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5.If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Genstore within 30 days.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.