- Catch member since September 2023
- Approved online Catch seller since September 2023
Floor Five is an Australian apparel and lifestyle company selling apparel and accessories for the whole family. We've got over 25 years of experience with intimate apparel and online shopping and thousands of products and brands from around the world available to ship from our warehouse in Brisbane.
- Aussie owned and operated.
- All stock ships from our warehouse in Brisbane, Australia.
- Big brands and quality products.
- Exceptional customer service.
- Fantastic clearance stock price offers.
We accept most change of mind or wrong sizing returns so long as you return your items to us within 14 days of receiving your order.
Unfortunately we are not able to accept returns on items of underwear or swim bottoms due to hygiene reasons. We also can't accept returns on surgical garments, adult toys or face masks.
Items returned for change of mind / sizing reasons must be:
- in brand new condition (not worn, used, washed, with any original tags or packaging).
- in a resalable condition.
- not damaged in any way.
The customer must pay to return goods to us and unfortunately we are not able to provide any refunds for any shipping fees that may have been charged to send your order. Refunds will be processed once your goods have been received back to our warehouse and checked by our returns team.
Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out above, the goods must be sent back to the customer at the customer’s cost. If the customer does not agree to pay for the goods to be sent back, we may negotiate a resolution with the customer.
If you have a fault with a product, please contact us via Catch Messaging so that we can rectify this for you in the best possible way as quickly as possible.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.