Discount Pet Care Profile

  • Catch member since January 2023
  • Bronze Seller
    94.7%
  • Seller rating
    Bronze Seller
    94.7%
  • Approved online Catch seller since January 2023

DiscountPetCare is #1 online pet store with a comprehensive range of products that cater to all your pet needs. We strive to make pet treatments affordable and accessible Australia-wide, including the most remote parts of the country. Be it flea and tick preventatives, worming treatments, skin and coat supplies, dietary supplements or pet food, we have them all.
We always aim for complete customer satisfaction by providing reliable services, which is why we offer a money-back guarantee feature on all products and orders.


CHANGE OF MIND RETURNS
1. Discount Pet Care will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change-of-mind returns on items in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If Discount Pet Careyou does not receive the item will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

INCORRECT OR FAULTY GOODS
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please get in touch with us to arrange a return delivery and a refund or exchange. The return must be received by Discount Pet Care within 30 days.

Policy on Undelivered Orders:

If an order is not delivered within the specified timeframe, and our team is unable to furnish a tracking number, the customer is eligible for a full refund without any need for further inquiry.

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*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.