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Our money back guarantee policy lasts 14 days, which really is our "Risk Free - Money Back Guarantee." If you receive your item and you change your mind within those 14 days, then you are entitled to a full refund. This policy covers all items.

If it’s been over 14 days and you request a refund due to a broken/faulty product, please be prepared to show us how the product arrived broken and an honest explanation as to why it took over 14 days to inform us of the faulty product. We may require that you provide us with either an image or video showing that the product was damaged and/or not working.

Note, based on Australian Consumer Law, there is no time limit on refunds or exchange if the item has arrived faulty or broken. But we encourage you to be honest and inform us at the earliest inconvenience.

Refunds are not applicable if 14 days go by and:

The item is NOT in brand new resell-able condition
The order or specific products were placed by mistake and you let us know after the 14 days
Misused the product in any way that caused the damage or against our advice

Please use our products with care, as they are delicate. If any products come into contact with any substances or liquids that cause damage to the product, that is no fault of our own, and you will not be eligible for a return, if this is over the 14 day period.

For refunds, we can often grant them without the need for a return, meaning we issue a refund and let you keep the product. But we still ask that the product remain in good physical condition, if we decide to return it.

If you seek a refund for a change of mind within the first 14 days, we ask that the product remain in brand new resell-able condition.

If we request you to return your item. A return address will be provided.

We will cover your return shipping costs if your product is faulty and you are asked to return it, if you change your mind during the 14 days and you want a refund & we ask you to return it, then we will NOT cover that cost of shipping.

If your refund request falls within our refund policy, we will pay for the return shipping, but you will need to pay it first, the product must arrive & a valid postal receipt must be shown to us, in order for us to pay for that - bank transfer will be our preferred form of paying for the extra shipping you have incurred returning your products.

Exchange is availble with 14 days of receiving the item due to change of mind. we ask that the product remain in brand new resell-able condition and we will NOT cover that cost of shipping.