- Catch member since July 2017
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Seller Score92.5%
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Seller rating
Seller Score92.5%
- Approved online Catch seller since July 2017
Daily Plaza is a leading professional eCommerce retailer based in Melbourne, and we are a proudly Australian owned and operated business.
We deliver a wide range of top quality products to provide you with a premium shopping experience without having to leave the comfort of your home!
Daily Plaza has been at the forefront of Australia's online business since 2009. We strive to deliver a wide range of unique and high quality products, sourced directly from top manufacturers so we can sell to you at unbeatable prices!
With our fantastic and very large customer support team, you are guaranteed to receive quick replies to enquiries and an outstanding after sales service. Also our dedicated warehouse staff and our cutting edge machinery ensures a prompt delivery to your home or business with tracking details provided as soon as your item is dispatched!
Bulky Items are unable to be sent to Post Office addresses as they will not accept large items- please provide a residential or commercial address for these goods.
All our products come with a 12 month warranty.
Please contact our customer service team immediately if:
-Your product was damaged during transit
-You wish to make a warranty claim for any product you have purchased
-You are not satisfied with any product that you have purchased
We accept change of mind returns if the item is in its original unopened state and packaging. We cannot accept change of mind orders with our mattresses once they have been taken out of the vacuum sealed packaging.
Please note that you must comply with the returns instructions provided to you from our team which will be sent to your registered email address.
All returns must be directed through our Customer Service team.
Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 15% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product in its original state and packaging. This also applies to orders cancelled when the item has already been dispatched from our warehouse.
We accept Change of Mind returns for 14 days after you have received the item.
Shipping Policy
Dispatch and Delivery: All orders are dispatched from our warehouses in Melbourne. We currently offer delivery services exclusively within Australia. Please note that delivery times may vary based on the selected courier service and the destination address.
Order Processing and Dispatch: We strive to process and dispatch all orders within one business day of receiving full payment. Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor your package's journey in real-time. We encourage you to use the provided tracking number to stay informed about your order's status and estimated delivery date. This information can typically be accessed through the courier's website or mobile app.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.