- Catch member since December 2021
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Seller Score75.4%
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Seller rating
Seller Score75.4%
- Approved online Catch seller since December 2021
Aquarium Spare Parts (ASP) is Australia’s leading online retailer of genuine aquarium spare parts. A 100% Australian owned and operated business, we stock the largest range of aquarium and reptile parts from leading brands: Aqua One, Fluval, Eheim, Juwel, API, Marina, Red Sea, Nutrafin, Biorb, Pond One, Reptile One, Seachem, Laguna & more.
In early 2011 we recognised a gap in the retail market when we struggled to source spare parts for our own aquariums. We decided that if we were having difficulties, other people might be too. In response to this dilemma, our online store was launched in January 2013 with over 600 aquarium spare parts and now is in excess of 5000.
At Aquarium Spare Parts we are passionate about aquariums and about the industry that we work within. We offer competitive prices, hassle free convenient delivery and an industry leading 365 day return policy. Our customer service team is here to ensure that you find exactly what you are looking for and are able to do so with ease and confidence. As online shoppers ourselves, we are dedicated to providing you with the kind of service that we expect.
CHANGE OF MIND RETURNS
1. Aquarium Spare Parts will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Aquarium Spare Parts, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Aquarium Spare Parts within 30 days.
*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.