OnePass Team Member FAQs

ONEPASS TEAM MEMBER FAQs

1. I already have a free OnePass Team Member subscription with Catch, why do I need to transfer my subscription?

The OnePass membership provider is moving from Catch to Wesfarmers One Pass Pty Ltd to bring you more benefits on top of what you receive today, starting with free delivery on eligible items at Kmart and Target. To access your new benefits, you’ll need to login to your OnePass account on the Catch website, and follow these steps.

2. What happens after I transfer my subscription to the new provider?

You'll receive immediate access to your new benefits like free delivery on eligible items when you shop at Kmart and Target! Your subscription will move across to the new platform and you'll start to hear from OnePass and participating retail brands with personalised communications and rewards.

3. Why do the instructions on the Catch website reference membership price and payment if OnePass is free for team members?

The OnePass team is building a Team Member portal to deliver a more seamless experience that will be available soon. Until this is ready, we are asking team members to follow the same steps as paying members to access their new benefits. This means, team members will see references to membership/subscription payment during the activation process, please disregard as OnePass is a free benefit for eligible Wesfarmers team members.

4. Can I activate my new benefits on the OnePass website?

No. Please do not join directly on www.onepass.com.au, as there is a specific process team members need to follow to activate the new team member benefits. To activate your new benefits click here and follow the instructions.

5. What will happen if I don't transfer my OnePass subscription to the new provider?

You'll still have access to your current membership benefits at Catch for the time being; however, you will not get access to any new benefits, such as free delivery when you shop at Kmart and Target.

6. I clicked on the link to set up a new OnePass account to access my new benefits. Why am I getting a 404-error message?

Please check that you are logged into your eligible OnePass Team Member account on the Catch website and try again. You may need to refresh your browser. If you have already transferred your account, you may also see a 404-error message when attempting to access this webpage.

If you’re still having difficulties, contact the Catch Help Centre or call our priority customer service line: 1300 222 824.

7. What happens if there’s an error when I’ve tried to transfer my subscription

If you experience an error when transferring, refresh your browser and try again. If you’re still having difficulties, contact the Catch Help Centre or call our priority customer service line: 1300 222 824.