Delivery Updates

You can track your order by checking:

• Your order status via your Catch account
• Emails/texts from our shipping partners containing your tracking number and delivery updates

You may receive multiple delivery confirmation emails if you have purchased items from multiple Sellers.

To provide our customers with an indication of when their products will arrive, we include estimated dispatch times on each product page.

Yes, our Returns & Warranty team are here to help if you need to lodge a Return Request (RMA). Simply log in to your Catch account, locate your order and request a return.

Yes, orders that are eligible for Express Shipping will show this option at checkout. The overall cost will depend on the weight of products within your order.

Please visit our Help Centre for more information about what we’re doing to continue to serve our customers. You can also submit a request through our online form to get in touch with our customer service team.

Catch has always been about giving our customers amazing value and being a destination for the best deals. With the ongoing crisis already making things difficult for our customers, we want to ensure that your experience on Catch remains as enjoyable and consistent as ever.

We have adopted a zero tolerance to ‘price gouging’ behaviour on Catch by our marketplace sellers. Our Quality Curation team has been busy at work reviewing the thousands of essential marketplace products looking for those that have been marked up to unfair or unreasonable prices. We will take action against Sellers that unreasonably or unjustifiably raise their prices on essential goods to take advantage of our customers during this critical period. This includes removing certain items from the platform or suspending Sellers who are repeat offenders.

If you see a product that you suspect is price gouging, you can report it via the contact us page and our Quality Curation team will assess the product and determine whether it needs to be removed from our site. Anything we deem to breach our Price Gouging Policy will be removed.